Answers for commercial refrigeration, OEM and factory-direct buyers. For a project-specific answer, please contact Acenox with your product, quantity and destination requirements.
What should I include in a commercial refrigeration enquiry?
Please include the product type, intended use, destination country, quantity, required dimensions, electrical requirements and any custom branding or finish requirements. This lets the team prepare a relevant quotation.
Does Acenox offer customization or private-label options?
Customization and private-label requests are reviewed by project. Share your required dimensions, materials, branding, destination market and order quantity so feasibility can be assessed before a written quotation is issued.
What is the minimum order quantity?
Minimum order quantity depends on the product model, requested customization, production configuration and destination. The applicable minimum is confirmed in the written quotation for your project.
What is the production lead time?
Lead time varies by model, custom requirements, production capacity and order scope. The expected production schedule is confirmed in the quotation or proforma invoice for the specific order.
Can Acenox review electrical or destination-market requirements?
Provide your destination country and required electrical or project specifications with your enquiry. Compatibility and available options are reviewed on a product-by-product basis before an order is confirmed.
Can certification or compliance documents be provided?
Documentation availability depends on the product and destination market. State the exact standard or document required. Acenox will confirm in writing what can be provided for the quoted model; no certification should be assumed unless confirmed for that model.
Which payment and shipping terms apply?
Payment milestones, shipping arrangements, price basis and any applicable Incoterm are agreed in the written quotation, proforma invoice or sales agreement for each order.
Can Acenox arrange international shipping?
Share the destination port or delivery location and the quantity required so available shipping options can be evaluated with the commercial quotation.